Privacy Policy

1. What this policy covers

This Privacy Policy explains how FLUME Global Ltd (“FLUME”, “we”, “us”) collects, uses, stores and protects the information you provide when using the MEA Market Entry Diagnostic tool and any related proposal or reporting services.

2. Information we collect

• Diagnostic answers: your responses to the intake questions, readiness questionnaire and planning inputs.
• Business profile: target markets, industry verticals, company size, budget band, pipeline goals and deal-size expectations.
• Contact details: email address and any role or revenue information you choose to share.
• Technical data: browser type, device information and IP address collected automatically for security and performance.

3. How we use your information

We use the information you share to generate your diagnostic report, score your readiness, build a tailored proposal and, if you request it, produce a Google Slides or PDF deck for review by the FLUME team. We may also use aggregated, anonymised data to improve the diagnostic model and benchmark regional trends.

4. Lawful basis

Our lawful basis for processing is your consent, which you provide by submitting the diagnostic, and our legitimate interest in responding to your request and improving our services. You can withdraw consent at any time by emailing privacy@flumeglobal.com.

5. Sharing and disclosure

We do not sell your personal data. We only share diagnostic outputs internally with the FLUME team who validate proposals before they are sent to you. We may disclose data when required by law or to protect our legal rights.

6. Data retention

We keep your diagnostic submission for as long as needed to fulfil the purpose it was collected for, or until you ask us to delete it. You may request deletion at any time by contacting us.

7. Security

We use industry-standard encryption, access controls and secure hosting to protect your data. Only approved FLUME team members can access submissions through the internal portal.

8. Your rights

You have the right to access, correct, delete or restrict processing of your personal data, and to request a copy of the information we hold. To exercise these rights, contact privacy@flumeglobal.com.

9. Changes to this policy

We may update this policy from time to time. The latest version will always be available at this URL, and the “Last updated” date will be revised accordingly.

10. Contact us

FLUME Global Ltd, Dubai, United Arab Emirates. For privacy questions, email privacy@flumeglobal.com.